Walsingham Support - 122 Aldenham Road

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service: People told us they liked their home and they liked the staff. It was clear people and staff were fond of each other and had developed good relationships. People were shown respect by staff.

People could take part in the activities of their choice and there was evidence in people's care records they had been fully involved in their care planning. People were encouraged to be independent and to raise any concerns.

People were provided with the food of their choice and they were supported to be involved in the running of the service through regular meetings. People could personalise their rooms and choose how they wished to spend their time. People had fed back through surveys that they felt safe.

People were kept safe by the robust processes and procedures in place that related to medicines, recognising safeguarding incidents, identifying risks to people and acting on concerns or worries.

People were cared for by staff who received appropriate training and staff who felt supported by management and enjoyed their role.

People lived in an environment that suited their needs and they were assisted with accessing health care professional involvement when needed. People were supported by other professionals to help ensure their quality of life was improved as staff worked in conjunction with other agencies.

We found the service continued to meet the rating of a good service. For more details, please see the full report which is on CQC website at www.cqc.org.uk