Conifers Nursing Home

At our last inspection, the provider was in breach of regulation relating to safe care and treatment and governance. We issued the provider with a warning notice. This meant the provider needed to make improvements in relation to the management of people’s risks, the safe management of medicines, and the governance of the service.

The provider had made improvements and was no longer in breach of regulations. The management and staff team assessed and mitigated risks. Care plans now guided safe practice, and the management team had a greater oversight of the overall governance at the service.

People were supported to feel safe and were protected from the risk of harm by a staff team who were well trained. Staffing numbers were sufficient to meet people’s needs, however some staff felt more staff would be beneficial. Medicines were managed safely. There had been significant improvements since the last inspection and lessons were learned when things went wrong.

There was a new staff structure in place where the new manager led by example to promote a positive and inclusive service. Staff understood their roles and responsibilities. There were governance systems in place which allowed the management team to continually monitor and improve the safety and quality of the service, and this was on-going.