L'Arche Bognor Regis Jericho

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs with genuine regard for the person. A relative said, "The house is a wonderful place, the staff are wonderful people and they think the world of [the person]". The service had enough appropriately skilled staff to meet people's needs and keep them safe. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. A relative told us how staff had supported their loved one with an interest in music, "Staff had thought it would be a good idea for [person] to work on their music". The persons skills and enthusiasm continued to develop and resulted in them being able to sing happy birthday to a loved one. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People and relatives told us they felt safe.

Right culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. L'Arche Jericho operated a community shared lives model where 'Core members' (People) were respected and supported to live a quality life of their choosing. Staff knew and understood people well and placed people's wishes, needs and rights at the heart of everything they did. We saw people offered opportunities and choices within a collaborative culture based on respect and inclusivity.