Willett Lodge
- Care home
- 20 beds
- Nursing care
- Dementia care
- Registered since 2011
- Worthing, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
21 months
since the latest rating was published.
250 of 309
rated care homes in West Sussex are rated Good, like this one.
Willett Lodge: inspection record
Rated Good in January 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Amberley Lodge Care Home Good, less than 0.1 miles away
- G Bywell House Care Home Good, 0.1 miles away
- G Bradfield House Good, 0.1 miles away
- G Avon House Good, 0.1 miles away
- G Victoria Lodge Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 January 2025 (assessment visit 3 December 2024). Quoted under the Open Government Licence.
Date of Assessment: 4 to 17 December 2024. Willett Lodge is a residential care home providing personal and nursing care to older people and people living with dementia.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service had made improvements and is no longer in breach of regulations.
Risks to people’s health were now managed well, people at risk of choking were now being supported safely. The environment was now more accessible to people living with dementia and their bedrooms were now more homely.
Staff were safely recruited, trained, and regularly supervised. People now received their medicines safely, staff administered and documented medicines in line with current guidance. Staff protected people from the risk of harm or abuse by following the provider’s policies. The service was clean and staff used personal protective equipment appropriately. There was an ongoing maintenance plan in place and equipment was regularly checked and serviced.
Health and social care professional involvement was sought when needed, staff followed advice and provided feedback to professionals. People were enabled to access appointments to suit their needs.
People were supported by a staffing team who knew them well. Staff understood people’s communication methods which were now clearly documented in care plans. People now enjoyed a programme of activities including going out, entertainment and activities run by staff.
Mental capacity assessments were now completed and best interests decisions were made with people’s legal representatives and relevant professionals.
The service was run by a committed registered manager and management team. Improvements were made and quality assurance processes now provided the management team a good oversight of the service. The registered manager mostly understood their regulatory responsibilities; however, they had not always submitted statutory notifications to CQC in respect of allegations of abuse. The registered manager addressed this during our assessment.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Emma-Clare Armstrong
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 8 September 2022. Latest assessment published 24 January 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Willett Lodge Care Home Ltd
- Ownership type
- Organisation
- Companies House number
- 06637531 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Willett Lodge provide nursing care?
- Yes. The Care Quality Commission lists Willett Lodge as a care home with nursing.
- How many beds does Willett Lodge have?
- The Care Quality Commission's register lists 20 beds at Willett Lodge.
- When was Willett Lodge last inspected?
- The Care Quality Commission's latest rating for Willett Lodge was published on 24 January 2025.
- Who runs Willett Lodge?
- Willett Lodge is run by Willett Lodge Care Home Ltd.
- What is Willett Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 January 2025.
Contact
- Phone
- 01903 235347
- Address
- 4 Chaucer Road, Worthing, BN11 4PB Map (opens Google Maps)
Compare nearby
- G Amberley Lodge Care Home Good, less than 0.1 miles away
- G Bywell House Care Home Good, 0.1 miles away
- G Bradfield House Good, 0.1 miles away
- G Avon House Good, 0.1 miles away
- G Victoria Lodge Good, 0.1 miles away