Oaklands Residential Care Home

The service provided safe care to people. A person commented, "I feel really safe here, the staff look after me." A relative commented, "Mum is definitely kept safe, I have no concerns." Staff demonstrated an understanding of what might constitute abuse and knew how to report any concerns they might have.

People's individual risks were identified, and risk assessment reviews were carried out to identify ways to keep people safe. Medicines were managed as necessary. Effective infection control measures were in place. The principles of the Mental Capacity Act were adhered to when necessary. Health and social care professionals were regularly involved in people's care to ensure they received the care and treatment which was right for them.

There were effective staff recruitment and selection processes in place. People confirmed that staffing arrangements met their needs. There were enough staff to support people and the staff worked well as a team.

Staff relationships with people were caring and supportive. Staff provided care that was kind and compassionate. People commented, "The staff are lovely. I am happy here" and "They (staff) are really kind and caring." Relatives commented, "The staff are super, they really are lovely. The staff are so patient. Mum is like a new woman since she moved to Oaklands, she is even walking again!" and "When we visited, a carer was gently stroking mums' hair, which she likes because she was feeling distressed. The staff are so attentive."

Staff spoke positively about communication and how the registered managers worked well with them and encouraged their professional development.

A number of methods were used to assess the quality and safety of the service people received. The service made continuous improvements in response to their findings.