R M P Care - 21 Longton Road

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care Staff knew people exceptionally well and demonstrated a person-centred, kind and compassionate approach when interacting with people. Staff consistently respected and promoted people's dignity by recognising their abilities and ambitions enabling them to live fulfilling, meaningful lives respecting their diverse needs. Staff demonstrated a high level of knowledge around people's individual communication preferences which ensured they received care and support specific to them. This enabled them to express themselves and could be involved in their care and support as much as possible. Feedback we received from relatives and professionals about the care and support provided was overwhelmingly positive.

Right culture The service demonstrated a positive person-centred culture whereby people were put at the centre of the service and was focussed on achieving meaningful outcomes. Relatives and professionals told us staff were extremely caring, promoted people's independence and fully involved them in decisions about their care. People were encouraged to live as independently as possible, with staff offering support and guidance where needed. People were actively involved in the service with views and opinions being regularly sought

and listened to. People were kept safe from the risk of harm by staff that understood their responsibilities in regard to safeguarding procedures. The registered manager and staff were knowledgeable about their roles and received training to ensure they had up to date skills to support people in a safe and person-centred way.