Queensgate Residential Care Home
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2022
- Kingston upon Hull, Hull, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Requires improvement in August 2026.
2 months
since the latest rating was published.
20 of 72
rated care homes in Hull are rated Requires improvement, like this one.
Queensgate Residential Care Home: inspection record
Rated Requires improvement in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: West Park Care Home (Good, 0.1 miles away) and Somerville House (Good, 0.4 miles away).
Nearest care homes:
- G West Park Care Home Good, 0.1 miles away
- RI Rockliffe Court limited Requires improvement, 0.1 miles away
- – City Health Care- Rossmore Community Rehabilitation Centre Not yet rated, 0.3 miles away
- G Somerville House Good, 0.4 miles away
- G City Health Care Limited - Alderson House Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 August 2026 (assessment visit 18 May 2026). Quoted under the Open Government Licence.
Date of Assessment: 26 May 2026 to 10 June 2026.
Queensgate Residential Care Home is a care home providing accommodation and personal care for up to 40 older or younger people some of whom were living with dementia. At the time of our assessment, there were 30 people living at the home. We carried out this assessment in part to follow up on the action plan completed by the provider following our last assessment and due to information of concern from the Local Authority. We found the provider remained in breach of legal regulations in relation to the managing of risks, premises and good governance of the service. The provider had made improvements to safeguarding and staff training and was no longer in breach of these legal regulations.
- Safe No rating
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Risks to people’s safety and wellbeing were not always appropriately managed, such as in the event of a fire. Areas of the service were not always well maintained or appropriate and this increased restrictions on people’s day to day lives, though the provider was in the process of improving the environment. Governance systems were not always in place or were not always completed in line with the provider’s quality assurance schedule which reduced their ability to effectively monitor the service and improve shortfalls.
Some referrals to health care professionals had not been made in a timely manner since our last assessment, affecting some people’s access to services when support was needed.The provider had identified this and action had been taken. Resources were not appropriately allocated or deployed to ensure all people received appropriate stimulation and engagement.
Improvements had been made to safeguarding processes and staff training. Staff now had the required skills and knowledge for their roles and worked in accordance with the Mental Capacity Act and respected people’s choices and decisions. Safe recruitment processes meant only suitable staff were employed. The home was clean and undergoing a programme of refurbishment.
The management team were responsive to the assessment process and provided assurances of actions taken and how they planned to improve the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service remained in breach of legal regulations in relation to managing risks in the service and premises and equipment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service remained in breach of legal regulation in relation to the governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 27 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 27 August 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 27 August 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Global Care (Queensgate) Ltd
- Ownership type
- Organisation
- Companies House number
- 13588673 (opens Companies House)
Getting help from Hull City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hull City Council
- Ask for a care needs assessment
- Phone: 01482 300 300
- Contact adult social care online
- Support for carers
- Paying for care: Hull City Council
Checked on the council's website, November 2026.
Common questions
- Does Queensgate Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Queensgate Residential Care Home as a care home without nursing.
- How many beds does Queensgate Residential Care Home have?
- The Care Quality Commission's register lists 40 beds at Queensgate Residential Care Home.
- When was Queensgate Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Queensgate Residential Care Home was published on 27 August 2026.
- Who runs Queensgate Residential Care Home?
- Queensgate Residential Care Home is run by Global Care (Queensgate) Ltd.
- What is Queensgate Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 August 2026.
Contact
- Phone
- 01482 211112
- Address
- The Boulevard, Hull, HU3 2TA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: West Park Care Home (Good, 0.1 miles away) and Somerville House (Good, 0.4 miles away).
Nearest care homes:
- G West Park Care Home Good, 0.1 miles away
- RI Rockliffe Court limited Requires improvement, 0.1 miles away
- – City Health Care- Rossmore Community Rehabilitation Centre Not yet rated, 0.3 miles away
- G Somerville House Good, 0.4 miles away
- G City Health Care Limited - Alderson House Good, 0.4 miles away