The Willows Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable

harm. At our last assessment we rated this key question good. At this assessment the rating has

remained good: This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them

with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has

changed to requires improvement: This meant people did not always feel well-supported, cared

for or treated with dignity and respect.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has

remained good: This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.