Old Raven House

People's experience of using this service: The home had undergone a change in ownership since our last inspection. There had been changes to the provider, management structure and the systems to monitor quality and safety. This had contributed towards improvements in how staff assessed and monitored risks associated with people's health and medical conditions.

The registered manager fostered a positive atmosphere and was practically involved in the day to day running of the service. They had a good understanding of their role and responsibilities.

People told us they were happy with the care they received at Old Raven House. There was a homely atmosphere at the service, where people felt comfortable with staff and in their surroundings.

Staff understood people's needs and were motivated in their role. They treated people with dignity, respect and were patient when they offered support. There were enough staff in place, who had received appropriate training and support in their role.

People's care reflected their individual needs. This included their preferred daily routines and preferences. They were supported to remain active and take part in a variety of activities on site.

People's needs were assessed to ensure they received appropriate support with their nutrition, hydration, medicines and healthcare. Risks associated with the environment were safely managed and the home was clean and hygienic.

Some aspects of the homes décor and decoration required refreshing and updating. There were plans in progress to prioritise where this was most needed.

The provider had processes in place to gain appropriate consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had safeguarding policies and procedures in place, which helped to reduce the risk of people suffering abuse or coming to avoidable harm. There were appropriate systems in place to gain feedback and respond to complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk