Woodbine Manor Care Home

We found the following examples of good practice.

The home had a variety of different activities available for people. Staff had been creative to ensure people could still enjoy entertainment, for example, live singers. This was facilitated via an online video-calling live link.

A booking system was in place for visitors. Visits had been considered on an individual basis to best meet the needs of people. A specific pod, which could be accessed without coming through the home, had been built to minimise risk of infection transmission. Visitors were also provided with personal protective equipment (PPE) and lateral flow testing.

The home was clean and tidy. There was a designated housekeeping team who used daily checklists to ensure all cleaning tasks were completed consistently. This included regular cleaning of areas which are frequently touched, for example handrails and door handles.

Staff were seen to be wearing PPE in line with government guidance. They had undertaken additional infection prevention and control training during the pandemic.

Staff and people were fully engaged in the appropriate COVID-19 testing regime. Results were clearly displayed in a folder which was checked regularly by the registered manager to ensure the frequency of tests and results were monitored and correct.

The provider had an up to date infection prevention and control policy, which staff were aware of and following. The management team completed regular audits to ensure practice was current and remained in- line with government guidance.

The five questions we ask about services and what we found