Heathcote Care Home

People's risks were assessed, staff knew people well. However, instructions for staff to reduce risks were not always clear. The manager immediately sought to develop the assessments to be clearer. Accidents and incidents were recorded and analysed to ensure lessons were learnt and discussed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines as prescribed and there were safe practices in place. Infection prevention and control procedures were robust and additional practices were in place to protect against COVID-19 including up to date guidance and policies. The home worked well with external professionals and sought their input as needed. Heathcote Care Home had a good reputation amongst professionals working with them.

Staff knew to report concerns under safeguarding and the registered manager understood their responsibilities to keep people safe from harm. Staff were confident the management team would follow up on concerns raised. Staff felt appreciated and supported and were proud to work at Heathcote Care Home. People's views were actively sought. The registered manager and manager understood the importance of their role and had made all notifications to CQC as required by law.