Limegrove
- Care home
- 55 beds
- No nursing
- Dementia care
- Registered since 2010
- Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Limegrove: inspection record
Rated Requires improvement in April 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dene Place Care Home (Good, 1.2 miles away) and Liberham Lodge (Good, 2.2 miles away).
Nearest care homes:
- G Dene Place Care Home Good, 1.2 miles away
- G Liberham Lodge Good, 2.2 miles away
- G The Grange - Residential Care Good, 2.2 miles away
- G Ashley Park Care Home Good, 3 miles away
- – Cossins House Care Home Not yet rated, 3.8 miles away
About the service
From the Care Quality Commission's inspection report published 14 April 2022. Quoted under the Open Government Licence.
Limegrove is a residential care home providing accommodation and personal care for up to a maximum of 55 older people, some of whom may be living with dementia or other age-related conditions. The service is divided into five living areas over three floors. Each living area has its own lounge and dining room. At the time of inspection, 41 people were living at Limegrove.
What inspectors found
Although some people told us staff responded to them in a timely manner when they required support and our observations supported this, staff told us they felt rushed and did not have time to spend with people. Staff rotas showed staffing levels fell below the amount they should be on several occasions. Although call bell audits demonstrated people's bells were responded to in a timely manner, there was a risk that people may not receive prompt care from staff and staffing levels may be unsafe.
Read the rest of CQC's summary
Risks to people had not always been identified or recorded in a way that may assist staff to provide responsive care. This meant people may be at risk of harm. In addition, some incidents of potential abuse had taken place, but these had not always been reported to CQC in line with requirements.
Although there were governance arrangements and systems at Limegrove these were not always effective in identifying shortfalls or areas requiring improvement. Such as care records or actions from audits. Staff told us, that despite a clearly recognised structure in place, they did not always feel supported or valued.
The registered manager was aware that work was needed to improve activities for people in order to help ensure they were not socially isolated. Our observations on the day were that little was going on and some people told us they would like to see more happen within the service. People said they spent their time in a variety of ways and the registered manager was working hard to reinstate activities following a recent COVID-19 outbreak.
People told us they were happy living at Limegrove. They said staff were kind and caring towards them and showed them respect. We observed this during our visit. People were enabled to make choices around how they wish their care and to retain their independence as much as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to see a healthcare professional when needed and they were provided with sufficient food and drink to help ensure they maintained a healthy weight. People received the medicines they required.
People lived in a service that was well maintained and homely and they were cared for by staff who had received sufficient training and supervision for their role. Staff knew people well and read people's care plans to help ensure they provided person-centred, individualised care. People said they spent their time in a variety of ways and the registered manager was working hard to reinstate activities following a recent COVID-19 outbreak.
People knew how to make a complaint and felt comfortable doing so. Where complaints were raised, these were addressed.
Questions to ask when you visit
- Safe was rated Requires improvement on 14 April 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 14 April 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 14 April 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Stephanie Ensor
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 14 April 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anchor Hanover GroupBrand: Anchor
- Ownership type
- Organisation
- Companies House number
- RS007843 (opens Companies House)
Anchor Hanover Group runs 131 services in England, 30 of them in the South East. 111 are rated Good or Outstanding, 18 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Anchor Hanover Group
- O Beech Hall Outstanding. Care home, Leeds, Yorkshire and the Humber
- O St Anne's - Saltash Outstanding. Care home, Cornwall, South West
- O West Hall Outstanding. Care home, Surrey
- G Anchor Integrated Care & Housing Village - Denham Garden Village Good. Home care, Buckinghamshire
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Limegrove provide nursing care?
- No. The Care Quality Commission lists Limegrove as a care home without nursing.
- How many beds does Limegrove have?
- The Care Quality Commission's register lists 55 beds at Limegrove.
- When was Limegrove last inspected?
- The Care Quality Commission's latest rating for Limegrove was published on 14 April 2022.
- Who runs Limegrove?
- Limegrove is run by Anchor Hanover Group. It runs 131 services in England, 30 of them in the South East.
- What is Limegrove's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 April 2022.
Contact
- Phone
- 01483 280690
- Address
- St Martin's Close, East Horsley, KT24 6SU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dene Place Care Home (Good, 1.2 miles away) and Liberham Lodge (Good, 2.2 miles away).
Nearest care homes:
- G Dene Place Care Home Good, 1.2 miles away
- G Liberham Lodge Good, 2.2 miles away
- G The Grange - Residential Care Good, 2.2 miles away
- G Ashley Park Care Home Good, 3 miles away
- – Cossins House Care Home Not yet rated, 3.8 miles away