Gencare Care Home

What inspectors found

From the Care Quality Commission's assessment published 15 October 2024 (assessment visit 17 June 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Risks to people's safety and wellbeing had been assessed. Systems were in place to investigate accidents, incidents, complaints, and safeguarding incidents. People were cared for in a safe way and lived in a safe and well-equipped environment. The environment was clean and well-maintained. There was a system in place to respond to falls appropriately and to reduce the incidence of people falling. People’s medicines were managed safely and they received these as prescribed. Effective systems were in place to safely recruit staff. There were enough staff to care for people. Staff were well trained and supported appropriately. Staff and management communicated and worked with other agencies to help keep people safe. Systems were in place to help prevent and control infections in the home.

2. Responsive

   GGood Good

   The rating has improved from requires improvement to good during this assessment. People received personalised care and support that met their individual needs and abilities. Staff were responsive to people’s needs and wishes. Information was accessible and people's views were listened to and acted on. Records were updated in a timely manner to ensure they reflected people’s changing needs. People were supported to take part in community events. People’s equality and diversity needs were respected and met.

3. Well-led

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Governance systems were in place to help monitor aspects of the service so that the quality of care provided could be continuously assessed and monitored. There was a positive culture based on meeting people’s individual needs. Management had oversight of the home and promoted communication and openness. Staff spoke positively about management of the home and felt able to speak up. Management sought feedback from people and relatives. They worked in partnership with others to assess, monitor and improve the quality of the service.