Wellesley

People's experience of using this service: • The care service has been developed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • People received a service which fully promoted their wellbeing; they felt at home. Some people had been resident for most of their adult lives. • Care and support was led by the registered manager, who was very visible at the service and led by example. People said they would go to (the registered manager) with any issue or concern, and this was witnessed throughout the visits. People's privacy and dignity were supported. The culture of the service was one of respect. • People were keen to talk about their achievements, such as work experience in the community and how they helped at their home. People were supported to enjoy a varied and interesting life, which promoted their confidence and independence. • People and their family members felt the service was safe. Risk was understood and managed. Incidents had led to detailed investigation and lessons learned, with positive outcomes which protected people, with minimal restriction. People were protected from abuse and harm by a staff team who were skilled and experienced. • People's health and care needs were met and their care planned with them, their family or health care professionals, making decisions in people's best interest where necessary. • People knew staff well. Staff were quick to support people as needed. We saw banter and fun and there was a relaxed and happy atmosphere. • Staffing needs were under regular review. There was an established staff team, supported by the registered manager and their business partner, who lived on the premises. • The premises were kept in a safe, clean and fresh state and met the needs of people using the service. • A health care professional praised the standard of support people received. Medicine management was safe and medicine use was kept under regular review. • People received a nutritious diet in a relaxed and supportive atmosphere.