Avenues South East - 492 Maidstone Road
- Care home
- 4 beds
- No nursing
- Registered since 2011
- Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Avenues South East - 492 Maidstone Road: inspection record
Rated Requires improvement in May 2020, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 146 Lower Robin Hood Lane (Good, 0.7 miles away) and Forge House (Good, 0.8 miles away).
Nearest care homes:
- – St Leonards Place Not yet rated, 0.5 miles away
- G 146 Lower Robin Hood Lane Good, 0.7 miles away
- G Forge House Good, 0.8 miles away
- G Insight Walderslade Good, 0.8 miles away
- RI Aquarius Care Home Requires improvement, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 19 May 2020. Quoted under the Open Government Licence.
Avenues South East - 492 Maidstone Road is a residential home providing care and support for four adults living with multiple learning disabilities. People who lived in the home had autism, cerebral palsy, communication difficulties, visual impairment, challenging behaviour and PICA, which is the persistent eating of substances with no nutritional value such as fabric and foliage. The service is part of a group of homes managed by the Avenues Trust. At the time of our visit, there were four people living in the home.
Read the rest of CQC's summary
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
Questions to ask when you visit
- Safe was rated Requires improvement on 19 May 2020. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 19 May 2020. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 19 May 2020. Ask about changes in management and what has changed since the report.
- The last rating is 6 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jennifer Mason
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 19 May 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Avenues South EastBrand: The Avenues Trust
- Ownership type
- Organisation
- Companies House number
- 03923486 (opens Companies House)
- Charity number
- 1079576
Avenues South East runs 9 services, all in the South East. 7 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Avenues South East
- O Avenues South East Services (ASES) Outstanding. Home care, Kent
- G Avenues South East - 25 Beacon Close Good. Care home, Medway
- G Avenues South East - 2a Higham Road Good. Care home, Medway
- G Avenues South East - 320 Hempstead Road Good. Care home, Medway
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Avenues South East - 492 Maidstone Road provide nursing care?
- No. The Care Quality Commission lists Avenues South East - 492 Maidstone Road as a care home without nursing.
- How many beds does Avenues South East - 492 Maidstone Road have?
- The Care Quality Commission's register lists 4 beds at Avenues South East - 492 Maidstone Road.
- When was Avenues South East - 492 Maidstone Road last inspected?
- The Care Quality Commission's latest rating for Avenues South East - 492 Maidstone Road was published on 19 May 2020.
- Who runs Avenues South East - 492 Maidstone Road?
- Avenues South East - 492 Maidstone Road is run by Avenues South East. It runs 9 services, all in the South East.
- What is Avenues South East - 492 Maidstone Road's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 May 2020.
Contact
- Phone
- 01634 869716
- Address
- Blue Bell Hill, Chatham, ME5 9QN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 146 Lower Robin Hood Lane (Good, 0.7 miles away) and Forge House (Good, 0.8 miles away).
Nearest care homes:
- – St Leonards Place Not yet rated, 0.5 miles away
- G 146 Lower Robin Hood Lane Good, 0.7 miles away
- G Forge House Good, 0.8 miles away
- G Insight Walderslade Good, 0.8 miles away
- RI Aquarius Care Home Requires improvement, 1.1 miles away