Gryphon Place

People's experience of using this service: Risks to people, including the environment and people's health, were assessed and mitigated.

Staff were knowledgeable about safeguarding people from abuse.

People were supported to take their medicines safely and had access to healthcare when they needed. People received care according to their individual needs and preferences, and there was detailed guidance for staff in care plans.

There were enough suitably qualified and competent staff to meet people's needs.

Staff supported people to maintain a balanced diet with a choice of food, and enough to drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff asked people for consent and supported them to make decisions, but further records were needed around people's mental capacity to make specific decisions.

Staff adapted communication to ensure people understood information and could communicate effectively, and people were involved in their care.

People and staff had built positive trusting relationships, and staff respected people's dignity and privacy.

People were supported to maintain their independence as much as possible.

There were activities for people, and staff supported them to engage with the local community.

There was good leadership in place. Staff worked well as a team and were well-supported.

There were effective systems in place to monitor and improve the service.