Bayford House Care Home

Care plans described people's needs and preferences and guided staff about people's needs and how to meet them. People had enough to eat and drink and had choices in what they ate and drank. Staff accommodated any specific dietary requirements or preferences. People received care and treatment from competent and skilled staff who had the relevant knowledge to meet people's needs.

The provider had a system to ensure all staff had regular training to keep them up to date with best practice. Training courses and training events were relevant to the needs of the people living at the service and staff ensured they put learning into practice. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible. The policies and systems in the service promoted this practice.

People told us care and nursing staff were kind, caring and compassionate. Staff were attentive to people's needs and knew how to promote their wellbeing. When people were anxious, care staff took time to reassure them and promote their wellbeing. People were treated with dignity and respect.

People received care that was responsive to their needs. People had been involved in reviewing their care to ensure it continued to meet their needs. People participated in activities of their choosing. People and relatives felt able to raise any concerns and could be assured these would be investigated.

The registered manager and staff team all had a very good understanding of their roles and were empowered to make suggestions to keep improving the care. The registered manager and provider had clear and robust systems to assess, monitor and improve the quality of care people received. Systems were designed to continuously improve the service and drive positive changes. People said the registered manager and staff were approachable, listened and responded to them and acted on feedback they shared with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.