Brooklyn Care Homes Limited

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff delivered care and support tailored to people's strengths and needs. People's interests, abilities and wishes were at the heart of the service and truly promoted, ensuring people had fulfilling and meaningful everyday lives.

Right Care Staff were dedicated to people and fully understood how to protect them from poor care, neglect and abuse. Staff completed safeguarding training and recognised and reported abuse. People were empowered by staff, the manager and provider to recognise and report any safeguarding concerns. Staff assessed, identified and mitigated individual risks. People were supported and encouraged to set goals in order to achieve personal change and growth.

Right Culture People's quality of life was improved by the services dedicated, positive, transparent culture and wish to continually improve. People received support and care from staff who were, kind and caring. People were actively involved in interviewing potential staff. People received quality care, support and treatment because there were enough trained staff to meet each persons' needs and wishes. Staff ensured people were fully involved in planning their care.