Acacia Lodge Care Home

At the last inspection, the provider was in breach of regulation 12 Safe care and treatment in relation to risks to people and regulation 13 Safeguarding people from abuse. At this assessment, the provider had made enough improvements and was no longer in breach of these regulations.

Risks associated to people’s needs were identified and managed. People felt safe with the staff and the care provided. There were enough trained staff to meet people’s care needs safely. People lived in a clean and tidy environment. There were systems in place to ensure people accessed health care support when required. Feedback was acted on and any lessons learnt was shared with staff.

At the last inspection, the provider was in breach of regulation 18 Staffing. At this assessment, the provider had made enough improvements and was no longer in breach of this regulation.

Staff were trained, skilled and were knowledgeable with the current best practice in providing effective care that met people’s care and health needs. Staff training was up to date, and specialist training was provided to meet people’s specific health and care needs.

People had access to health and social care professionals when needed. People were provided a variety of food and drink to maintain a balanced diet. People were supported to live healthier lives. People’s health was monitored and they had access to healthcare services and support, when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s consent before any care or support was given.

At the last inspection, the provider was in breach of regulation 9 Person centred care. At this assessment, the provider had made enough improvements and was no longer in breach of this regulation.

Managers and staff knew people well and provided person-centred care that met people’s individual care needs, preferences and social interests. People were treated with kindness; staff respected their dignity and promoted their independence. People and their relatives consistently told us they were supported and treated well.

People’s individual needs, preferences and choices were known to staff and reflected in their care plan. Staff knew people well and understood the concept of person-centred care.

People knew how to give feedback about their experiences of care and support. People were supported at the end of their life and care plans reflected their decisions and wishes. Staff had received training in end of life care.

At the last inspection, the provider was in breach of regulation 17 Good governance. At this assessment, the provider had made enough improvements and was no longer in breach of this regulation.

There were improved oversight systems and processes to monitor all aspects of the quality of care and safety within the care home. Policies, procedures and staff training in place helped to ensure people received care and support in the way they wanted. Management welcomed feedback and concerns were acted on. Management and staff were compassionate and committed to the shared visions and values. There was an open, inclusive and fair culture to improving equality and equity for staff and promoting people’s diverse needs and preferences.