Jubilee House

The assessment included 2 on site visits, with other information and evidence reviewed remotely.

The assessment was completed to provide a first CQC rating following a change to the provider of this service in May 2022.

People at the service were protected and kept safe. Comprehensive initial assessments of people’s individual needs ensured the service was suitable and staff understood and managed identified risks.

The facilities, environment and equipment met people’s needs, were clean and well-maintained with a programme of refurbishment, and any environmental risks mitigated.

There were enough suitably trained and recruited staff with the right skills, qualifications, and experience. Staff were supported with training, supervision, and appraisal to conduct their roles and responsibilities well. A variety of employee rewards recognised staff achievement and supported progression. A dedicated staff team with good retention provided consistent care and support to each other and the people they supported.

Where required, people were supported to take their medicines safely as prescribed. Staff followed best practice management and safe administration guidance. People’s dietary needs were supported with healthy menu options presented in a format suitable for people; supporting their health and wellbeing. The provider was recruiting an additional chef to provide more homecooked foods and further improve people’s choices and experience at mealtimes.

Information was available in a variety of formats. Staff used this to support people to make informed decisions about the care and support they received. Where people did not have the ability to understand or agree to the service, right support was provided with decisions made in people’s best interest. Recorded input ensured decisions were the least restrictive options and regularly reviewed.

People were seen to be treated with kindness and compassion and staff were respectful of their privacy and dignity; supporting their independence.

The provider showed and promoted high values in pursuit of an inclusive, sustainable service with clear expectations of service provision adhered to by all involved. The provider worked in partnership with external professionals. The providers quality assurance systems included regular checks and audits to ensure people’s outcomes were met. The provider sought regular feedback which resulted in actions being taken to improve the service.