Richmondwood Rest Home

Staff understood how to identify and report abuse and were well supported in their roles. Staff received regular team meetings, supervision and annual appraisals and completed a variety of training courses to enable them to carry out their roles competently.

Staff told us they, "enjoyed their job" and appreciated the open, supportive and friendly approach taken by their manager.

There was a robust risk assessment system in place. Risks to people's health, safety and well-being were regularly assessed, reviewed and updated. Relatives told us how the service helped people to manage risk. Where appropriate, people and their families were included and involved in their care and support.

Staff were recruited safely. There were enough appropriately trained and experienced staff to support people in ways that suited them.

Medicines were managed, stored and administered safely. People were supported to take their medicines safely by staff who had received the appropriate levels of training and had their competency regularly checked.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Cleaning and infection control procedures followed the relevant COVID-19 guidance to help protect people, visitors and staff from the risk of infection. Government guidance regarding COVID-19 testing for people, staff and visitors was being followed.

There was a range of quality assurance measures and checks in operation. These included the provider issuing a questionnaire to obtain feedback from people, relatives, staff and Health and Social Care professionals.

There were also audits of various aspects of the service, any shortfalls found were addressed which helped ensure people were safe. Audits helped identify any areas for improvement, this learning was shared with staff and ensured a process of continual improvement was followed.

Health and Social Care professionals and relatives spoke positively of the management and staff team. They commented they were happy with the service and level of care people received.