Aldyn Care Home

Staffing levels met people's needs. Medicines were managed safely for people. Risks to people were identified, assessed and reduced. Staff had a positive approach to managing risk. The home was clean and hygienic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had good access to health services when required. People's nutritional needs were known and met. Staff received training to effectively support people living with mental health conditions.

People received support from staff who were kind and caring. One person told us, "We're like a family really. I think the staff are very good. Always helpful." People's dignity was maintained and respected and their independence promoted. People's communication needs were supported so their views on their support were understood.

People had access to activities that met their interests and they were active in their local community. Staff knew people well and encouraged them to develop their skills. There was a complaints procedure in place which was known by people.

The home was well-led. People and staff spoke positively of the management of the home. There was a friendly and calm atmosphere in the home, Staff told us they felt supported. Quality assurance processes drove improvement to the support people received. The registered manager and staff team were committed to continuous learning.