Aveland Court Care Home

People received their medicine safely and as prescribed. Improvements were needed in relation to 'as and when' medicines guidance and the recording of medicines delivered through patches. We made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, we made a recommendation in relation to having the correct documentation in place to demonstrate the service was working within the principles of the Mental Capacity Act 2005.

The service was well-led. The provider had a clear vision for the direction of the service and showed their commitment to working in a person-centred way. Systems and processes were in place to monitor and evaluate quality of the service people received to manage risks and drive improvement.

People told us they were happy living at the service, and they were cared for by kind and caring staff that treated them with dignity.

People told us they felt safe living at the service. There were systems in place to protect people from abuse and staff had received training on safeguarding and knew how to respond to any allegation of abuse.

Appropriate checks were carried out before staff began working at the service to ensure they were suitable to work with people. Staff had received appropriate induction, training and support which ensured they had the skills and knowledge to care for people.

Risks to people's safety were managed well and frequently reviewed. Person centred care plans were developed with people and their families, and included people's life stories, preferences and wishes.

Staff followed safe infection control practises and all relevant personal protective equipment (PPE) was seen to be used.