Elmstead Care Home

Elmstead Care Home provides accommodation and personal care support for up to 41 older people. The home is situated within the London borough of Bromley and is spread out over three floors. Care provided includes respite services, day care facilities and care for people recovering from illness. At the time of our inspection there were 37 people living at the service.

Risk were managed and reviewed on a regular basis to protect people from possible harm. People were protected from the risk of abuse, because staff were aware of the action to take to ensure people's safety and well-being. Medicines were managed, administered and stored safely. There were robust systems in place to ensure people were protected from the risk of infection and home was clean and hygienic with sufficient stocks of personal protective equipment which staff used in line with national guidance. Accidents and incidents were recorded, monitored and acted on appropriately. There were safe staff recruitment practices in place and appropriate numbers of staff to meet people's needs in a timely manner.

People's needs and preferences continued to be met by appropriately skilled staff with the right knowledge and experience. Staff received training, supervision and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat a healthy, well-balanced diet and people told us they enjoyed the meals on offer at the home.