Leominster Care Home

We found the following examples of good practice.

● Visitors to the home were invited to sanitise their hands, had their temperatures taken and completed a Covid-19 screening questionnaire prior to entering the home. Personal protective equipment (PPE) was available for visitors to use. There was clear information on display on arrival to the home to ensure visitors followed guidance and procedures to ensure compliance with infection prevention control. ● People were supported to maintain contact with relatives and friends who were important to them through video, social media and telephone calls. The management team had maintained regular contact with relatives through emails, social media and telephone calls to keep them informed about the wellbeing of their family member. ● Staff used a separate entrance to access the home and changed their clothing on arrival. Arrangements had been introduced for staff to appropriately social distance as much as possible, during breaks. ● People who had tested positive for Covid-19 self-isolated in line with current guidance; whilst ensuring those people testing negative were kept separate as much as possible for the duration of the isolation period. ● Unused rooms had been adapted into additional areas for staff to safely put on (donning) their PPE. ● Clinical waste and laundry were handled in line with government guidance.

Further information is in the detailed findings below.

The five questions we ask about services and what we found