Gloucester House

The service was able to demonstrate how they were meeting underpinning principles of right support, right care, right culture.

Right support: Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful life. People were supported in a safe and clean environment that met their sensory and physical needs. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff provided people with personalised, proactive and co- ordinated support in line with their communication and support plans.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (published 21 November 2019).