Latham Lodge Nursing and Residential Care Home

The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. They ensured the provision of best practice guidance and that supported staff to meet people's individual needs.

Risks to people were recorded in their care plans and staff demonstrated they had a good knowledge of people.

The home had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity.

We saw evidence of people's and relative's involvement in care assessments. However, people did not always feel involved in the assessments and reviews.

People were encouraged to maintain a healthy, balanced diet, based on their individual needs and had access to food and drink whenever they wanted.

People and their relatives were positive about the quality of care and support people received. Staff respected people's privacy and dignity.

Staff identified what was important to people and endeavoured to provide meaningful experiences and lasting happy memories.

Latham Lodge offered bespoke care and support for people at end stage of life (EOL) and to their families.

Relatives and staff told us they thought the home was well led and spoke positively about the registered manager. The provider and registered manager carried out numerous audits to ensure the service was effective.

The manager was proactive in ensuring they had a visible presence within the home and operated an open

door policy ensuring that any low-level concerns were dealt with promptly preventing escalation.

The service was well-led by a management team whose passion and drive to deliver a good service, leading by example, was evident.