5 Whitby Road Care Home

We found the following examples of good practice.

Systems were in place and processes followed to help prevent people, staff and visitors from catching and spreading infection. Staff completed a comprehensive cleaning schedule to maintain cleanliness and reduce the risk of infection.

There was enough PPE such as aprons, gloves and masks. A range of additional checks were completed to screen people entering and leaving the service, minimising the risks from COVID-19.

People and their relatives were supported to keep in contact using a range of technology. Risk assessments were being updated to reflect latest visiting guidance. This helped to keep people safe when enjoying the company of their loved ones.

Staff and people were tested regularly for COVID-19. Evidence of completion of the required vaccinations was maintained for staff.

Staff had worked well as a team to help promote people's wellbeing throughout the pandemic.

A programme of refurbishment was supported with checks and audits to manage the home environment and promote good infection control practice. There was an infection prevention and control lead who had oversight to ensure all required guidance was implemented and followed.

Staff had access to an up-to-date IPC policy and had completed training in infection prevention and control. Staff understood and practiced the requirements associated with the use of PPE

The five questions we ask about services and what we found