Squeaks House Residential Care Home
- Care home
- 29 beds
- No nursing
- Dementia care
- Registered since 2011
- Southminster, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
56 of 361
rated care homes in Essex are rated Requires improvement, like this one.
Squeaks House Residential Care Home: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Schumey's Corner (Good, 0.2 miles away) and Estoril (Good, 0.3 miles away).
Nearest care homes:
- G Schumey's Corner Good, 0.2 miles away
- G Estoril Good, 0.3 miles away
- G Villeneuve House Good, 0.3 miles away
- G Southminster Residential Home Good, 0.7 miles away
- G Deansbrook Farm Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 November 2025 (assessment visit 6 March 2025). Quoted under the Open Government Licence.
Date of Assessment: 12 and 13 March 2025. The service is a residential care home for up to 29 individuals, providing personal care and accommodation to older people and including those living with dementia. There were 23 people using the service at the time of our assessment. We found 4 breaches of regulation relating to person centred care, consent, risk management and governance.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The provider did not ensure all risks to people’s safety and wellbeing were identified or provided enough detail as to how these should be mitigated. Not all care plans accurately reflected all of a person’s care and support needs. People’s capacity to consent to care and support had not always been assessed in line with the Mental Capacity Act 2005 [MCA].
Whilst people and those acting on their behalf were happy with the care and support provided, not all care and support provided by staff was person centred to meet people’s needs. Observations of staff’s practice did not provide assurance staff were skilled and competent to effectively apply their learning in their everyday practice. Improvements were required to the providers recruitment, staff training, supervision and induction practices.
Governance systems were not effective in identifying or addressing areas for improvement. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of the legal regulation in relation to safe care and treatment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of the legal regulation in relation to consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant people’s needs were not always met.
The service was in breach of the legal regulation in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 14 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 November 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 14 November 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 14 November 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Kelly Gray
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 7 December 2019. Latest assessment published 14 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Partnership
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Squeaks House Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Squeaks House Residential Care Home as a care home without nursing.
- How many beds does Squeaks House Residential Care Home have?
- The Care Quality Commission's register lists 29 beds at Squeaks House Residential Care Home.
- When was Squeaks House Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Squeaks House Residential Care Home was published on 14 November 2025.
- Who runs Squeaks House Residential Care Home?
- Squeaks House Residential Care Home is run by Squeaks House Residential Care Home.
- What is Squeaks House Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 November 2025.
Contact
- Phone
- 01621 772385
- Address
- Steeple Road, Southminster, CM0 7BD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Schumey's Corner (Good, 0.2 miles away) and Estoril (Good, 0.3 miles away).
Nearest care homes:
- G Schumey's Corner Good, 0.2 miles away
- G Estoril Good, 0.3 miles away
- G Villeneuve House Good, 0.3 miles away
- G Southminster Residential Home Good, 0.7 miles away
- G Deansbrook Farm Good, 1.6 miles away