Wetley Manor Care Home

We found the following examples of good practice

● The provider had created an area where visitors accessed a sunroom at the back of the building instead of entering the service. Visitors were able to speak and see their relatives from the sunroom into a bedroom via an intercom without wearing face masks because the risk of cross contamination had been mitigated. The provider stated this had helped people with dementia recognise their relatives and see facial expressions. This way of visiting was welcomed by relatives and people because they felt assured they were safe whilst enjoying time with relatives. ● Personal Protective Equipment (PPE) was worn in line with current guidance and the provider had sourced masks with an anti-fog strip as he was aware of the issues staff who wore glasses experienced. This showed they had considered the needs and comfort of staff. ● The domestic staff member had researched disinfectant and alcohol based products to ensure touch point cleaning was effective. They had discussed different options with the provider who had sourced different products to ensure all areas of the home were sanitised to the highest standard. This ensured people were safe from cross contamination. ● Discussions were held with staff to reduce any anxieties they felt and the provider had signposted them to wellbeing services such as counselling if needed.

Further information is in the detailed findings below.

The five questions we ask about services and what we found