Edwalton Manor Care Home

Edwalton Manor supports people in one large purpose-built building with a large accessible garden. The home compromises of large ensuite single bedrooms, multiple living areas, dining areas with kitchenettes, a cinema, pub and a hair and beauty salon.

People's needs were fully assessed and detailed care plans were in place to enable staff to support people effectively. A wide choice of nutritious food was on offer. People were supported in different ways to pick what they wanted to eat. People were supported to gain access to healthcare services when needed. The premises and environment had been designed and built to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's equality and diversity was fully respected. People and their relatives told us they felt staff were caring and treated everyone with kindness and respect. People were encouraged and supported to express their views. People were cared for by kind and compassionate staff who understood what was important to them.

People received personalised care and support tailored to their needs and preferences. People were fully supported to choose and engage in activities to ensure they lived fulfilled lives. Complaints and concerns were used to improve people's experience of care and support. Staff supported people sensitively to share their wishes in regard to end of life care and support.

The service was person centred, open and inclusive. The registered manager and management team understood their responsibility to be open and honest with people and had acted when things went wrong. Effective systems and processes were in place to continually improve and develop the quality of care provided. People told us they were fully involved in developing the service. The leadership team worked well

with health and social care partners to improve the care provided.