Rowan House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The service ensured people were safe and potential risks were assessed with actions identified to mitigate these. People were supported to take their medicines in a safe way. There were enough staff, who were safely recruited, they knew how to keep people safe from avoidable harm.

Staff were kind, caring and promoted people's dignity. Staff understood the importance of treating people with respect and ensured they did this. People were observed to have good relationships with the staff team. Staff actively ensured people maintained links with their friends and family.

People had access to health professionals when needed. People were supported to maintain a healthy diet and support was planned to meet their assessed nutritional and health needs. Staff received regular training, supervision and support to ensure people with high support needs received safe care and treatment. Staff ensure that they sought peoples consent before providing them with care and support.

People were supported to pursue their hobbies and interests both in the service and in the community. Care planning was person-centred and gave clear direction for staff about how people wished to be supported.

Complaints were managed quickly and in line with providers stated procedure.

The registered manager provided staff with leadership and was visible and approachable. Staff were motivated and enjoyed strong team work. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received.