Consensus Support Services Limited - 121 Station Road

People's experience of using the service: Quality assurance systems and processes did not always identify gaps in people's care records. A new audit tool was implemented to address this.

The service worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control over their own lives, choice, and independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff that were kind and caring and enjoyed spending time in their company. Staff promoted people's independence.

Keyworker meetings enabled people to discuss what was working and not working for them, so people could be supported to address any issues or concerns.

People's privacy and dignity was respected. People's diverse needs were embraced, and staff supported people to express their individuality.

People were supported to access activities of their choosing and to engage in their hobbies and interests.

Relatives told us they knew how to raise a complaint and felt confident these would be addressed to their satisfaction.

People received safe care from staff that understood how to recognise and protect them from abuse. Staff had received training relevant to their role and felt well supported and valued by the management team.

Risk assessments and care plans were reviewed at regular intervals to ensure these were reflective of people's needs.

People received their medicines as prescribed and equipment for managing people's health needs was maintained in line with the manufacturer's guidance.

The service met the characteristics for a rating of 'good'' in all of the key questions. Therefore, our overall rating for the service after this inspection was 'good'.