Brocklehurst Nursing Home

The home consists of four units across two floors. Each unit has its own kitchenette and small lounge. The ground floor has a large lounge and a dining area.

Parts of the home were looking tired. A refurbishment plan was in place. We have made a recommendation that the plan is completed in a timely way.

People felt safe living at the home. Risks were identified and guidance was in place to manage them. An improvement plan was in place to ensure enough detail was included in the care plans.

There were enough staff to meet people's needs. Staff were busy and did not have much time to sit with people. A dependency tool was used to calculate the staffing levels needed. Additional night staff had been recruited to reduce the use of agency staff. Staff were safely recruited and received the training for their roles.

Staff said the management team were visible in the home and approachable if they needed to speak with them. People's health, nutritional and hydration needs were being met. Referrals were made to medical professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A quality assurance system was in place. Regular audits were undertaken, and any actions identified completed. The provider had oversight of the service through monthly provider audits. Relatives said there was good communication with the staff team and any concerns they had were addressed. Staff said they enjoyed working at Brocklehurst.