St Stephens Nursing Home

The provider continued to heavily invest in staff to maintain their outstanding expertise. A relative told us, "The staff are well trained and know exactly how to get the best from my [relative]." The management team retained strong assessment procedures to minimise disruption from failed placements. A relative stated "It was a big step for us to move my [relative] into a home. The staff were superb." The provider maintained an excellent nutritional care model. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff excelled in the application of the MCA and people stressed they felt at the heart of their decision-making.

The registered manager continued to maintain high standards of dignity and respect. A relative commented, "If I ever needed care such as this, I would come here myself." Another relative added, "This home is fantastic." They instilled a highly inclusive environment and genuine desire to celebrate difference and each person's individuality. The registered manager continued to plan and agree care highly focused on involving people and their representatives.

The management team continued to build highly advanced care plans and assessments that fully involved people to help staff meet their needs. A relative said, "I can't ask for more. My [relative] is content and much calmer since he came to the home." The registered manager maintained an excellent programme of activities for people's stimulation and wellbeing. They continued to provide exceptional care for people at the end of their lives.

Staff and people told us leadership was exceptional. A staff member stated, "Working at St Stephens is great. I feel really valued." The management team continued to engage extremely well with other agencies to provide an outstanding service. They endeavoured to review lessons learned and involved everyone in service development. The provider continued to excel at acquiring people's feedback about quality assurance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk