Ecclesholme

A good standard of accommodation was provided. Hygiene standards were good overall and where we indicated the need for improvement this was actioned. Suitable aids and adaptations were available to aid people's mobility and promote their safety. People received their medicines as prescribed. Servicing and maintenance checks were carried out to ensure the premises and equipment were kept safe.

Effective systems were in place for the recording and reporting of any safeguarding concerns and complaints. People, their relatives and staff were confident their views were listened and responded to.

Safe recruitment processes were in place. Staffing levels were regularly reviewed to ensure these met the current and changing needs of people and a dependency tool supported the staffing levels in the home.

A range of training and development opportunities were provided to support staff. Staff said they were supported in their role and the team worked well together.

People enjoyed a positive mealtime experience and were supported to eat and drink enough to maintain a balanced diet. They were also supported to maintain good health and access healthcare services. Advice and support was sought from healthcare professionals where risks to people's health and well-being had been identified.

Management systems provided clear monitoring and oversight of the service. Plans were in place to help identify areas of continuous improvement and learning. Immediate action was taken to address the minor shortfalls identified during the inspection.

People were involved in the assessment and planning of their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.