Springside

Right Support Risks to people were not always properly assessed to protect them from avoidable harm. Not all environmental risks for people using the service had been assessed as safe.

People were supported by staff who knew them well and understood their needs. However, care plans and risk assessments were not always up to date. The registered manager was responsive to our feedback and took action to address the issues identified.

People lived in a service impacted by the death of a person who had lived at the home for a long time. People and staff were being supported with this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. During the inspection we observed staff supporting people to be independent and have control over their own lives.

People were supported to maintain their health and wellbeing. Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines in a way that achieved the best possible health outcome.

Right Care People received support from staff who were not always trained appropriately to support people.

People received their medicines in line with their preferences by staff who knew people well. Staff mostly followed systems and processes to safely administer medicines, however improvements were needed to ensure medicines were stored safely, and staff received appropriate training and competency assessments.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. Staff were observed communicating with people in ways that met their needs and supported people to make choices.

Right Culture Improvements were needed to make sure there were effective systems to monitor the quality of the service and plan improvements.

The registered manager was open and transparent throughout our inspection. They acted on queries and our feedback throughout the inspection.

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Throughout the inspection we observed that staff were respectful of people and took time to offer support and reassurance when needed.

Staff and the management team at the service spoke positively about people within the service and wanted people to live their best lives. Staff demonstrated their knowledge of people and placed people's wishes, needs, and rights at the heart of everything they did.

Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.