Cavendish Care Home

People are accommodated in one adapted building which has a large conservatory extension and enclosed back and front garden.

People's care was delivered in a personalised way, recognising and respecting people's individual choices, preferences and protected characteristics. Staff were trained and supported to deliver care in line with best practice guidance and the law.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service also supported this practice.

Particular attention was paid to supporting people to have a positive dining experience which resulted in good outcomes for people. People's specific nutritional and dietary needs were met.

People had access to healthcare professionals, which included emergency health support and mental health specialists as needed. Support was provided to maintain and improve people's mental wellbeing. There were arrangements in place to support people's end of life care and wishes.

Staff were kind and patient towards the people they looked after. Staff understood how to support people with the challenges that living with dementia could bring. A relative said, "We cannot fault the care which mum gets; they understand her."

People were supported to express their views and to feel part of the care home's community. Staff treated people with dignity and respected their right to privacy. People were supported to maintain daily skills which supported their ability to remain as independent as possible.

People's representatives were kept informed of any changes to their relatives' care or needs. A relative said, "We are informed of any changes in mum's health or medication and any other situations which may affect her."

Managers promoted a culture which enabled people, their representatives and staff to feel comfortable in giving feedback, raising a concern or where needed, to make a complaint.

Managers had a clear vision for the service and effectively communicated this, along with their expectations, to the staff who shared their commitment to supporting people to live well with dementia. A relative said, "There has been a huge change and difference since the new manager [started]. For the better."

There were robust quality monitoring systems and processes in place to ensure outcomes for people remained positive and that the service remained compliant with necessary regulations.