Abbey Care Complex
Care home with nursing, Redbridge, 50 beds
Good
Rated on
Rating from the Care Quality Commission.
Abbey Care Complex: inspection record
Rated Good in February 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 7 times since 2015. First rated Good in 2015, most recently Good in February 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 20 months ago.
How it compares locally
- One of 61 Good care homes in Redbridge, out of 71 with a rating.
- Larger than 9 in 10 care homes in Redbridge.
What inspectors found
From the Care Quality Commission's assessment published 20 February 2025 (assessment visit 14 May 2024). Quoted under the Open Government Licence.
Abbey Care Complex is a residential care home providing personal and nursing care for up to 50 people. The home provides support to predominantly older people, many of whom have nursing care needs or are living with dementia. At the time of our inspection, there were 40 people using the service. The home is purpose built, over four floors. The basement floor houses the kitchen and offices, while people live on the upper three floors.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 23-29 Abbey Road, Newbury Park, Ilford, IG2 7NE |
|---|---|
| Neighbourhood | Barkingside, Redbridge |
| Phone | 020 8554 3743 |
| Website | www.abbeycarecomplex.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 11 inspection reports, latest 2 December 2022 (opens the Care Quality Commission website) Latest assessment published 20 February 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Abbey Care Complex LimitedBrand: Abbey Total Care Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04832515 (opens Companies House) |
Nearest alternatives
- G Perrymans Care home, 0.2 miles awayGood
- G Springfield Care Centre Care home with nursing, 0.2 miles awayGood
- G Sahara House Care home, 0.9 miles awayGood
- G The Beeches (Seven Kings) Care home, 0.9 miles awayGood
- G Karma Liv-in Care home, 0.9 miles awayGood
Getting help from London Borough of Redbridge
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Redbridge
- Ask for a care needs assessment
- Phone: 0208 708 7333
- Support for carers
- Paying for care: London Borough of Redbridge
Checked on the council's website, November 2026.
Common questions
- Does Abbey Care Complex provide nursing care?
- Yes. The Care Quality Commission lists Abbey Care Complex as a care home with nursing.
- How many beds does Abbey Care Complex have?
- The Care Quality Commission's register lists 50 beds at Abbey Care Complex.
- When was Abbey Care Complex last inspected?
- The Care Quality Commission's latest rating for Abbey Care Complex was published on 20 February 2025.
- Who runs Abbey Care Complex?
- Abbey Care Complex is run by Abbey Care Complex Limited.
- What is Abbey Care Complex's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 February 2025.