Mencap in Kirklees - 100 Pennine Crescent

Our last inspection at Mencap in Kirklees took place on 24 March 2016 when the service was rated Good overall.

There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People we spoke with were very positive about the support provided to them. They said they felt safe and staff were respectful and kind.

We found there were systems in place to protect people from the risk of harm. Staff we spoke with could explain the procedures to follow should an allegation of abuse be made. Assessments identified risks to people, and management plans to reduce the risks were in place to ensure people's safety without restriction.

Staff recruitment records were robust and promoted people's safety.

Appropriate arrangements were in place for the safe administration of medicines. However, we did speak to the registered manager about the need to ensure the labelling of topical creams took place.

There were appropriate numbers of staff employed to meet people's needs and to provide one to one support for some people.

Staff were provided with relevant training to ensure they had the skills needed to support people.

Staff were provided with supervision and appraisal for development and support. Staff told us the registered manager was very approachable. People and staff told us they felt their concerns would be listened to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider's policies and systems supported this practice.

Staff knew people they were supporting well and had developed a positive relationship with them. In our conversations with staff they displayed compassion, consideration and respect for people who they supported.

There were a variety of methods available for the registered provider to assess and monitor the quality of the service. We found quality assurance processes were effective in ensuring compliance with regulations, identifying areas requiring improvement and acting on them

The five questions we ask about services and what we found