The Coombe House

We found the following examples of good practice.

People were well supported by staff to have telephone and internet contact with their family and friends. The service facilitated in person visits in a manner which minimised the risk of infection spread, including outside visits, and visits using patio doors in ground floor rooms. A visitor's room fitted with a floor to ceiling Perspex screen and intercom, enabled families and friends to visit people who lived in the home in person.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment that were readily available in stations throughout the service.

Visitors were asked screening questions and to wash their hands with soap and water at an external sink when they arrived.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter.

Staff ensured people's welfare had been maintained and they had sufficient stimulation, such as themed crafts, quizzes and staff had brought some of their own pets in to visit.

The five questions we ask about services and what we found