Rawleigh House

Right Support: Risks to people were assessed and regularly reviewed. People told us they felt safe and happy at the home. Relatives and a health professional agreed. People looked happy and content when spending time with staff. A familiar and consistent group of care staff meant they knew people well. Although agency staff were sometimes required to cover sickness these staff had a good understanding of people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff understood how to protect people from poor care and abuse. A health professional commented positively about the care people received and the way in which staff interacted with them. People received their medicines on time and had annual health reviews. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right Culture: There was an open and supportive culture at the home. Staff told us they felt supported and encouraged to take on new skills and qualifications. Relatives were encouraged to provide their views on the care family members received and felt listened to. The registered manager was held in high regard by relatives and staff. They also had a good rapport with the people living at Rawleigh House. The home worked well with other organisations and recognised the benefits to people of establishing and maintaining links with the wider community.