Layston Grove Care Home

People felt safe at the service. Staff knew how to recognise and report any concerns about people’s safety and welfare.

People’s care was given in accordance with individual risks. Staff were seen working safely in most cases.

Most people and relatives felt there were enough trained staff to meet their needs. At times they felt it was stretched.

Medicines and infection control was managed safely.

There was learning and actions from any incidents and accidents to help reduce the risks.

Mealtime experience was pleasant but more awareness about times between meals was needed to ensure people could fully enjoy their meals and eat sufficient quantities.

People’s needs were assessed prior to them moving into the service. There were regular reviews with outcomes monitored.

People were supported in line with the principles of the Mental Capacity Act.

People were supported to live healthier lives. There was effective working together to help ensure people received the right care.

People felt they were treated with kindness and dignity. Some staff practice needed further development and embedding of training and guidance. The management team told us there was a new inspire framework being implemented to address this.

People’s needs were responded to, and they felt they were given choice and control.

There was a staff support system in place by the provider and further work was planned to develop relationships.

People and their relatives felt care and support provided was person centred.

People’s care plans included information about support, health and social needs. Some work was needed to ensure this was always accurate throughout a plan. People had access to services.

People and relatives were positive about the sharing of information and communication and listening and involving people. There were newsletters and meetings in place.

People received equity in access and experiences and were given the same opportunities.

People were supported to plan for the future. End of life care plans needed further development information was available to enable staff to support people appropriately and well at the end of their lives.

People, relatives and staff were positive about how the service was run and the management team.

Systems were in place to drive improvement and identify any issues. Action plans were in place where needed. However, we found that some areas relating to staff culture and oversight needed further development.

The team worked with external agencies and partners to help ensure people received good care. The management team shared their vision for the service they wanted to provide, and staff were clear on expectations to achieve this.