Timken Grange

Timken Grange is a purpose-built care home which accommodates 66 people across three floors. Each floor has a communal lounge, dining area and kitchen. All bedrooms have private en-suite facilities. There are two lifts operating between floors which also give access to a library, cinema café and bar. There are communal gardens and parking.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were assessed prior to moving into the service to ensure their needs could be met. People were supported to maintain a balanced diet and regular hot and cold drinks were provided, they were monitored for the risk of malnutrition and health professionals were consulted where required. People were supported with healthcare appointments and records were in place to support a smooth transition into emergency care if needed. Staff went through an induction process, were trained and received regular support including supervision, appraisal, handover and staff meetings.

People were well treated by staff who were kind, caring and understood their needs, they and their families had developed positive relationships with the staff and management team. People were leading their care and making their own decisions, their privacy dignity and independence was well supported.

Care planning and delivery was person centred, reviewed regularly and adapted to meet people's changing needs. People were well supported with social activity and enjoyed an active social life. People were supported with their end of life decisions and staff had access to information they needed to support people's choices. Complaints were well managed and the provider was open and honest with people when things had gone wrong.

Systems and processes were in place which ensured the provider and management team maintained effective oversight of the safety and quality of the service and drive learning and improvement. There was a positive culture, people, relatives and staff felt informed, included and respected. The registered manager was well supported by the provider who played an active part in the home. There was partnership working with other professionals to ensure people's needs were met.