Treetops Nursing Home

People had access to appropriate food and fluids throughout the day however, the dining experience could have been improved to offer people more support to eat and drink. This was highlighted to the registered manager who then reviewed their dining practices in response.

People were supported to live safely at the service with a regular staff team providing care in a positive and caring manner. Relatives provided positive feedback about the service, reporting staff knew their relatives well and offered a variety of activities to promote wellbeing and engagement. One relative described the service as "excellent" with another describing the staff as "fantastic, caring and knowledgeable".

Staff promoted a positive and respectful ethos throughout the service and understood how to maintain a person's dignity and offer care respectfully. An open-door policy was also encouraged within the service with both staff and relatives having confidence in the manager to deal with any concerns quickly and professionally.

Systems were in place to monitor the quality and safety of the service to help ensure people received good care. Staff felt supported in their roles and the registered manager was proactive in responding to any feedback to improve the service. The service had good links with other professionals who also reported that the service was well led and reactive to the needs of the people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.