Waterloo Care Home
- Care home
- 36 beds
- No nursing
- Dementia care
- Registered since 2011
- West Moors, Dorset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
87 of 99
rated care homes in Dorset are rated Good, like this one.
Waterloo Care Home: inspection record
Rated Good in September 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Oakdene Nursing Home Requires improvement, 0.2 miles away
- G Denewood House Care Home Good, 1.2 miles away
- G Five Gables Care Home Good, 1.4 miles away
- G Brook View Good, 1.6 miles away
- G Summerhill Residential Care Home Good, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 10 September 2022. Quoted under the Open Government Licence.
Waterloo Care Home is a care home providing accommodation and personal care to a maximum of 36 people aged 65 and above. Accommodation is provided in one building across two floors. Waterloo Care Home provides care to some people living with dementia. The home does not provide nursing care. At the time of our inspection there were 35 people using the service.
What inspectors found
Improvements have been made and the home was well-led. People and relatives said the registered manager was visible and approachable. The registered manager had a robust governance and auditing system in place. Audits were up to date and identified any lessons learnt following incidents and accidents so action could be taken to keep people safe.
Read the rest of CQC's summary
People told us they were safe at Waterloo Care Home and risks were managed well. A person told us, "I feel safe here. I have a known risk and they [staff] are taking every precaution." Medicines were managed, stored and administered safely. Where appropriate, people had risk assessments to administer their own medication.
Care plans and risk assessments were person centred. Relatives told us staff knew their loved ones well. Staff supported people in a kind and compassionate way, considering their dignity and respect.
People, relatives and staff spoke positively of the culture within the home. One person told us, "Every day is a new surprise, [I am] really happy here. I feel the home is well managed, all the staff multi-task." Staff and relatives described the home as a "family". One staff member told us, "The home is a happy environment, one team striving for good care for the residents."
The home was following up to date government guidance relating to COVID-19 for care homes. Cleaning and infection control procedures followed the relevant COVID-19 guidance to help protect people, visitors and staff from the risk of infection.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Kerry Upward
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 10 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Waterloo Care Home LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 07215998 (opens Companies House)
Getting help from Dorset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dorset Council
- Ask for a care needs assessment
- Phone: 01305 221016, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Dorset Council
Checked on the council's website, November 2026.
Common questions
- Does Waterloo Care Home provide nursing care?
- No. The Care Quality Commission lists Waterloo Care Home as a care home without nursing.
- How many beds does Waterloo Care Home have?
- The Care Quality Commission's register lists 36 beds at Waterloo Care Home.
- When was Waterloo Care Home last inspected?
- The Care Quality Commission's latest rating for Waterloo Care Home was published on 10 September 2022.
- Who runs Waterloo Care Home?
- Waterloo Care Home is run by Waterloo Care Home Limited.
- What is Waterloo Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 September 2022.
Contact
- Phone
- 01202 824807
- Address
- Ringwood Road, Three Legged Cross, Wimborne, BH21 6RD Map (opens Google Maps)
Compare nearby
- RI Oakdene Nursing Home Requires improvement, 0.2 miles away
- G Denewood House Care Home Good, 1.2 miles away
- G Five Gables Care Home Good, 1.4 miles away
- G Brook View Good, 1.6 miles away
- G Summerhill Residential Care Home Good, 1.6 miles away