St Katharine's House

We have made a recommendation about recording in line with the principles of the MCA.

People told us they felt safe living at St Katharines. Staff knew how to identify and report any concerns. The provider continued to recruit staff and had safe recruitment and selection processes in place.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received their medicines as prescribed.

People received personalised care, tailored to their individual needs and preferences, and staff supported people and their relatives to be involved with decisions relating to their care. People were supported to take part in a variety of activities and hobbies both internal and external. People's communication needs were known and met by staff who knew people well. People, their relatives and staff were asked for their opinions of the service and action was taken to make improvements. Complaints were recorded and investigated.

The home was well-led by a registered manager who was committed to improving people's quality of life. They, and the provider had made significant improvements and had further plans to continuously improve people's care. There was a clear management structure in place and staff worked well as a team. The provider had clear oversight of the service and effective quality assurance systems in place that they used to monitor the quality and safety of the service. Staff worked well with external social and health care professionals.