Kirby Grange Residential Home

All the people and relatives we spoke with told us support was tailored to individual needs and preferences and were complimentary of the care they received.

Risks to people's health had been identified. These were monitored and managed and reviewed on an ongoing basis to track any change in their needs.

People were protected from the risk of infectious diseases as far as practicably possible. A robust infection control policy was in place and staff followed guidance in relation to COVID-19.

People's medicines were managed safely. Staff had received training in medicines management and their competency had been checked.

People's consent to care was obtained. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led. The registered manager was open and transparent, and systems and processes were in place to ensure people received quality care.

People and relatives held the managers and staff in high regard and felt involved in the service. Managers and staff made themselves available and listened to any concerns raised and took appropriate action to resolve them.