The Daltons

We found the following examples of good practice.

Systems were in place to prevent people, staff and visitors from catching and spreading infections.

The provider robustly screened visitors for COVID-19, using temperature checks and a health declaration. The provider required visitors to have a negative lateral flow test before entry, and appropriate vaccination status checks were in place.

The service was very clean, tidy, spacious and well maintained. A robust cleaning schedule was in place which included additional cleaning of frequently touched areas such as door handles. Windows were open where possible to support good ventilation.

Staff were observed to be wearing appropriate PPE and the service had ample supplies. PPE stations were discreet but readily available to staff. Used PPE was disposed of appropriately.

Staff and people took part in regular testing in line with government guidance. Staff had received infection control training, and this was considered in regular staff supervisions and appraisals.

The provider had robust IPC policies and risk assessments in place. Infection control audits and checks were carried out. The registered manager had regular meetings with the provider and passed on important information about COVID-19 to staff.

The registered manager and deputy manager had an excellent understanding about the impact of the pandemic on the young people they supported. They recognised the particular difficulties they faced and did all they could to make reasonable and safe adjustments to support people and meet their needs.

The five questions we ask about services and what we found