Stainton Lodge Care Centre

People told us they felt safe. Medicines were managed safely. Significant improvements in all aspects of medicines handling had been made since our last inspection. Risks to people were appropriately assessed and managed. Detailed guidance was available for staff to help them reduce risk to people. There were enough staff to keep people safe and staff were recruited safely. The home was clean and tidy and robust infection control procedures were in place.

People's needs and preferences, including their cultural, religious and ethical requirements were assessed and catered for. Staff received appropriate training and supervision to ensure they were competent in their roles. Staff worked well with other agencies and healthcare professionals and made timely referrals when needed. The service was designed and decorated in a way which met people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Regular quality assurance audits were carried out and there had been a significant improvement in management oversight since our last inspection. The provider and manager were committed to continuous improvement. Lessons learnt were shared with staff. The atmosphere was warm and inviting and there was a person-centred culture.

The new manager had introduced regular meetings for people who used the service, relatives and staff and feedback was also welcomed as part of the manager's open-door policy. People who use the service, relatives and staff gave positive feedback about the new manager and the positive changes that had already been made.